Privacy policy


General information

Through its Website "STREETPLUG" LTD with VAT number 207219194, which is based in Petrich, Bulgaria and will be called THE COMPANY for short, has the possibility to collect the personal data it needs from you to create an individual account on its website, through of which you can place orders or subscribe to the Newsletter. The COMPANY still has the ability to collect the personal data it needs in order to execute your order if you choose not to create an account but complete your order as a "Guest". The COMPANY is also able to collect the personal data it needs in order to send you newsletters if you are not a registered customer but have chosen to register via the newsletter registration form.

The personal information collected by the COMPANY is collected, processed, registered and stored confidentially by the Data Processor in accordance with the applicable provisions on personal data protection of Greece (N.2472/97 as in force today) and the provisions of European Law ( EC 2016/679).

Data is processed in accordance with the law and we protect your personal data when you contact us and/or buy our products or services directly and/or Online, when you call our numbers to provide you with information, value-added services to the end user (B2C) or to receive other services, informative, entertaining and in information concerning other activities of the COMPANY.

The personal data that may be collected are never disclosed to third parties (with the exception of where provided by the Law and the Competent Authorities and what is defined in paragraph 3.3 hereof), but their personal nature is preserved. The COMPANY keeps electronic files with these data exclusively for communication, statistical and improvement of the services provided and customer management purposes.

Right of access, rectification, erasure and reversal of the process

You have the right, once you have created an account on the COMPANY's website, to access, correct, delete your personal information, to request the restriction of the processing of personal data for the cases expressly defined by law, as well as to refuse the processing of of your data, by contacting the COMPANY's Data Processor at any time:

by email (at

In the event that you placed an order as a guest and wish to process your personal information, you can contact the COMPANY's Data Processor at any time:

by email (at
If you subscribed to the newsletter through the registration form, you can unsubscribe at any time by clicking on the link at the end of each of our newsletters or request your deletion by emailing us at

In case you encounter problems regarding the above, you can contact the COMPANY's Data Processor using the contact details mentioned above.

Minors have access to the website only with the consent of their legal representatives or guardians.

Management of personal information by our company

3.1 Data Collection Methods

At the time of your registration on the Website, we collect your personal information, using the form available in the "my account" section. COMPANY thereby collects your first name, last name, telephone number(s), address, postal code, city, country and email address.

In addition, you may be asked to provide us with additional information such as your gender, date of birth and product/service preferences.

When you fill in your information in the order form on the "Purchase" page and once you press the "Continue" button, we collect the personal information you entered in the form as defined in the Terms of Use. In this context, we collect your first name, last name, e-mail address, your address (delivery and billing if different), city, postcode of your area and your phone (possibility to enter 2 phone numbers) . In case you do not complete your order, we send you a help email so that if you encounter any problem we can help you. In case you complete your order but it is not delivered to you within 4 working days we send you an email and sms assistance so that we can resolve any issues related to the delivery of your order. When you receive your order, you will be sent a thank you email from us which may have a discount coupon as well as the prompt for a review.
When you fill in your information in the newsletter registration form and once you click on the "Male" or "Female" button, we collect the personal information you entered in the form. In this context, we collect your email and your gender.

We also collect your personal data when:
You call our numbers when you email us, or fill out an application or order
When you contact our offices or our customer service staff, either for purchases, registering changes, expressing your complaints, questions or comments.
When we receive documents, requests, orders, writs, warrants, etc. third parties, such as supervisory, prosecutorial, judicial, tax authorities, to investigate crimes and protect you against fraud.

If you do not fill in the mandatory information, we will not be able to complete our transaction.

We may receive your personal information from various sources. We may collect this information when you provide it at one of our checkouts or stores, on our Website, on our social media platforms, or at some of our events. When you visit this Page, we also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. You can see more about these technologies on the Cookies Policy page

3.2 Use of personal data

The personal information we collect from you every time you place an order is necessary for the overall management of your order by the COMPANY and its suppliers. This management also includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the COMPANY's rights regarding its commercial activity. The personal data of the orders are kept in our file for tax purposes for as long as the applicable tax provisions determine for each case. After this time they are automatically anonymized.

The personal information we collect from you when you create an account is necessary to serve you faster when an order is placed and for your personal use such as to view the orders you have placed. Additionally and in case you chose to subscribe to our newsletter, this data may be used to inform you about products and services provided by the COMPANY, its offers or promotions and to announce the results of surveys, raffles and competitions to which you may have participated in. This information is kept on our record for 5 years unless you choose to delete it via the delete/anonymize option in your account tools.

In order to delete/anonymize the personal data of your orders, the storage time defined by the applicable tax regulations for each case must have passed. If you choose to unsubscribe before this time, the personal data of your orders is not deleted at that time but is automatically anonymized after this time.

The personal information we collect from you when you subscribe to the newsletter via the registration form is necessary in order to inform you by email about commercial proposals regarding products or services, promotions or advertising actions and is kept for 5 years unless you opt out, with the ways mentioned in par. 2.

We have the right to process the information we have in order to interpret the use of our Website by visitors (view frequency from various other Websites, sales statistics and origin of visitors to our Website, coke).
The data related to the profile of our visitors will only be kept by the COMPANY as defined by Greek law.

The COMPANY is not going to transfer or make available in any way your personal data and information to its subsidiaries, third parties and commercial or business partners without your prior relevant information.

In the event that the COMPANY is forced by law or by a court order to communicate the personal data of its visitors, it will notify the visitor accordingly, if this is possible (except in the case that the COMPANY considers that it is not obliged to do so) .

Considering the level of technology involved in the field of telecommunications, the COMPANY cannot guarantee the confidentiality and integrity of the verification of the authenticity of the emails that the visitor sends or receives from the COMPANY.

Finally, we may use the information in other ways, for which we will provide specific notice at the time of collection.

3.3 Data Recipients

All personal data are intended for use by the COMPANY. With the exception of photographs, personal information collected from the Site may occasionally be requested by our commercial partners to ensure that the above stated purpose is met, as well as to detect fraud in relation to payments and the management of Merchant Activities organized by the COMPANY or its commercial partners.

The COMPANY limits, as far as possible, the recipients, in order to ensure adequate protection, in accordance with the current Greek and European legislation.

Also, the COMPANY is obliged to transmit some of your personal information to partner companies, for the purpose of sending the products you have purchased to the shipping address you have declared to us (phone number, address and name of the recipient), to the service provider via sms for the shipment messages about your order (mobile phone) to its account or to communicate with you via email about your order (address, name and other payment details).

With the above cooperating companies, the COMPANY has included in the contracts with them the obligation on their part to use your personal data only for the tasks described above in accordance with the applicable legal provisions from the competent judicial, police and other administrative authorities. authorities.

3.4 Security and confidentiality of personal data

The COMPANY has made significant efforts to take all preventive measures to maintain the confidentiality and security of personal data and to prevent their distortion, damage, destruction as well as their accessibility by unauthorized third parties. Technical and organizational security measures include state-of-the-art technology. Nevertheless, the company cannot control the risk associated with the operation of the Internet and therefore draws your attention to the existence of potential risks related to its use and operation.

3.5 Information we collect by automated means

When you visit this page, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

We may use third-party web analytics services on this site, our social media pages, or our mobile applications. The service providers who manage these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. Information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate the use of the website. More about cookies, web beacons and similar technologies as well as the use of this information can be found here.

Information we share

We do not sell or disclose personal information we collect about you, except as described here. We may share your personal information with:

Our partners for the purposes described in the COMPANY's Privacy Policy.

Service providers who provide services on our behalf based on our instructions. We do not authorize these providers to use or disclose the information except as necessary to provide services on our behalf or to comply with legal requirements. Examples of these service providers include entities that process credit card payments, order processing, courier companies as well as the provision of network hosting and advertising services.

The websites of our Company may contain links that lead to other websites of third parties, independent entities, such as indicatively, payment service providers, etc. which are operated and maintained exclusively by them, and which we do not control, as mentioned above. Please read carefully the respective data protection policies of the websites you visit, as they may differ significantly from ours, as we are not responsible for the content, actions or policies of those websites.

The Company does not allow the use of our website or our services for the transmission of bulk or unsolicited commercial e-mail messages (spam). • We do not allow sending messages from and to our customers that use or contain • Invalid or falsified headers • Invalid or non-existent domain names • Techniques to hide the origin of each message • False or misleading information or violate website terms of use.
Other third parties with your consent.

Additionally, we may disclose information about you
(i) if we are required to do so by law or legal process;
(ii) to law enforcement or other government officials, or
(iii) when we believe disclosure is necessary or appropriate to prevent personal injury or financial loss, or in cooperation with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer the personal information we have about you in the event of a sale or transfer of all or part of our business or assets. In the event such a sale or transfer occurs, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with our Privacy Policy. After such a sale or transfer, you may contact the entity to which your personal information will be transferred with any questions regarding the processing of such information.

Your rights and choices

We offer you specific choices regarding the personal information we collect from you, such as regarding how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as set forth below.

5.1 Email Opt-Out
You can at any time tell us not to send you promotional email communications, as stated in paragraph 2 hereof.

5.2 Withdrawal of Consent

You can withdraw any consent you have given us or object at any time for legitimate reasons to the processing of your personal information. We will implement your preferences within a reasonable time. In some cases, withdrawing your consent to our use or disclosure of your personal information may mean that you will not be able to take advantage of some of our products or services.

5.3 Reviewing, updating and amending Personal Data

Subject to applicable law, you may have the right to request access to and obtain details of the personal information we hold about you, to update and correct inaccuracies in your personal data, and to request that it be blocked or deleted; it depends on the situation. The right to access personal information may be limited in some cases by the requirements of local law. You may request to review, change or delete your personal information as described in paragraph 2.

How we protect personal data.

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information provided against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

How to contact us

If you have any questions or comments about this, or if you would like to update the information we have about you or your preferences, please contact our Data Controller at the details listed at the beginning of this.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)

Data & Transaction Security

Our company takes all the necessary measures (encryption of data, etc.) to seamlessly secure personal data and transactions. Our online store has SSL protocol, with up to 2048-bit encryption. Customer details are not disclosed or sent to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties.

Encryption is valid at all stages and all transaction procedures and sending of your personal data - data to and from such as, but not limited to, the shopping cart, the wish list, your personal registered user page, the registered user account creation page (log in), in the order form, when transferring the data to and from the company, etc.

The codes used for your identification are: i) the Login Code (e-mail or username) and ii) the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal data. You can change the above codes at any time and as often as you wish.

The only one who has access to your information is you through the above codes and you are solely responsible for maintaining confidentiality and concealing it from third parties. In case of its loss or leakage, you should notify us immediately, otherwise our company is not responsible for the use of the secret code by an unauthorized person.

We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols to create your codes.

The operation of the store is governed by the use of the applicable Code of Ethics. For more information you can go to the following link: